Transparencia y acceso a la información pública

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In compliance with Law 1712 of March 6, 2014, the Port of Cartagena Group makes the following information available to citizens and other stakeholders.

  • 3.1. Vision and Mega
  • 3.2. Functions and duties
    • The following are the terminal’s functions and duties in accordance with the Technical Operating Conditions Regulations.
    • Manage, maintain, and develop port infrastructure.
    • Plan, develop, and monitor the port infrastructure expansion process.
    • Market and promote the services provided at the port facility.
    • Plan, coordinate, provide, and supervise port facility services.
    • Define the policies, procedures, and instructions for operation and storage in the port facility, as well as for the provision of all services to passengers and crew members of tourist vessels, taking into account compliance with applicable legal requirements.
    • Foster integral safety conditions for operations and activities at the port facility.
    • Create a procedure for receiving and processing complaints, claims, and/or suggestions submitted by users.
    • Provide an efficient and safe public service, covering all port activities defined in the Technical Operating Conditions Regulations and those foreseen in the port facility’s corporate purpose.
    • Promote, within the port community, the implementation of quality, integral safety, health, environmental, and social responsibility standards in all services provided at the port facility.
    • Comply and enforce compliance with environmental regulations, the terms of the license and/or Environmental Management Plan, and the resulting administrative acts.
    • Comply with and enforce compliance with the Integral Safety standards under the terms of the Contingency Plan.
  • 3.3. Processes and procedures
  • 3.4. Organization chart
    • Description of the organizational structure:
    •  Financial and Administrative Management
    • Manage the Port of Cartagena Group’s financial resources. This department is responsible for administrative tasks and for the procurement and supply of materials, supplies, and services required for each of the processes.
    • Corporate Affairs Division
    • Manages the Group’s legal and contractual requirements. In addition, it manages processes related to the provision of services to cruise ships.
    • Engineering and Project Management Division
    • Manages infrastructure development during its planning, execution, and supervision phases, as well as the maintenance of facilities, port equipment, and general services.
    • Operations, Systems, and Telecommunications Division
    • Manages resources for the execution of all operations including industrial and physical security. On the other hand, it manages the data and telecommunications infrastructure along with information security.
    • Sales and Marketing Division
    • Manages agreements with customers and shipping lines. It is also responsible for promoting and marketing the terminal's services.
    • Customer Service Division
    • Manages service authorizations once the applicable customs requirements have been met. In addition, this department manages the relationship with customers and users to assist them in all the processes that take place within the terminal.
    • Human Resources Division
    • Manages corporate strategy related to human capital and organizational culture, as well as all employee benefits.
  • 3.5. Directory of associations, unions, and other interest groups
    • Main unions or associations:
    • American Association Of Port Authorities
    • Widgix Llc Dba Survey Gizmo
    • BASC Cartagena
    • Colombian Chamber of Infrastructure
    • Colombian Security Council
    • Analdex, National Association Of Foreign Trade
    • Colombian Merchants Association Fenalco
    • Acopi Bolivar Division
    • Acrip Bolivar
    • Colombian American Chamber of Commerce
    • National Business Association of Colombia
    • Florida Caribbean Cruise Association
  • 3.6. Job opportunities

 

  • 7.1. Management, evaluation, and audit reports

The most relevant reports related to port activity are as follows:
Report: Concession contract investments
Inspection Authority: National Infrastructure Agency - ANI
 
Report: Payment of contributions and compensations
Inspection Authority: National Infrastructure Agency - ANI
National Directorate of Taxes and Customs - DIAN
 
Report: Environmental Compliance Report - ICA
Inspection Authority: National Environmental Licensing Authority - ANLA
 
Report: Compliance with customs requirements
Inspection Authority: National Directorate of Taxes and Customs - DIAN
 
Report: Information uploaded to the monitoring system
Inspection Authority: Superintendence of Transportation
 
Report: Information on Free Trade Zones
Inspection Authority: Ministry of Trade, Industry, and Tourism
National Directorate of Taxes and Customs - DIAN

 

  • National Infrastructure Agency
    Acronym: ANI
    Address: Calle 24A # 59 - 42 Edificio T3 Tower 4 Floor 2 (Bogotá, D.C - Colombia)
    Phone: +57 601 484 88 60 / Toll free: 01 8000 410151.
    Link to Website: https://www.ani.gov.co
    Type of Control: Regulatory
    Internal supervision, notification, and monitoring mechanisms: Follow-up visits, information requirements, and periodic reports.


    National Environmental Licensing Agency
    Acronym:     ANLA
    Address: Carrera 13A # 34 - 72 Bogotá D.C., Colombia
    Phone: Landline: +57(601) 2540111 - Toll Free: 018000112998.
    Link to Website: https://www.anla.gov.co
    Type of Control: Regulatory
    Internal supervision, notification, and monitoring mechanisms: Follow-up visits, information requirements, and periodic reports.


    General Maritime Directorate
    Acronym: DIMAR
    Address: Carrera 54 # 26-50 CAN, Bogotá D. C., Colombia.
    Phone: Toll-free citizen service line 018000115966. In Bogotá D. C. (+57) 601 3286800. Landline (+57) 601 2200490.
    Link to Website: https://www.dimar.mil.co
    Type of Control: Regulatory
    Internal supervision, notification, and monitoring mechanisms: Follow-up visits, information requirements, and periodic reports.


    Superintendence of Transportation
    Acronym: SuperTransport
    Address: Diagonal 25 G # 95 A - 85 Bogotá D.C. - Colombia. Integral Citizen Service Center: Tower 3 - Floor 1. Administrative Headquarters: Tower 3 - Floor 4.
    Phone: Phone lines. 018000 915 615 - (+ 57) 601 3526700.
    Link to Website: https://www.supertransporte.gov.co
    Type of Control: Regulatory
    Internal supervision, notification, and monitoring mechanisms: Follow-up visits, information requirements, and periodic reports.

    Superintendence of Surveillance and Private Security
    Acronym: SuperSurveillance
    Address: Calle 24A # 59-42 Tower 4 Floor 3 Sarmiento Angulo Business Center, Bogotá D.C. - Colombia.
    Phone: Landline: (+601) 307 8038 - Toll free: 01 8000 119703.
    Link to Website: http://www.supervigilancia.gov.co
    Type of Control: Regulatory
    Internal supervision, notification, and monitoring mechanisms: Follow-up visits, information requirements, and periodic reports.

    Superintendence of Corporations
    Acronym: SuperCorporations
    Address: Av. El Dorado # 51-80 Bogotá, D.C.
    Phone: Landline: +57(601) 220 10 00 - Toll free:  01 8000 114319
    Link to Website: https://www.supersociedades.gov.co
    Type of Control: Regulatory
    Internal supervision, notification, and monitoring mechanisms: Follow-up visits, information requirements, and periodic reports.

    National Directorate of Taxes and Customs
    Acronym: DIAN
    Address: Bogotá, Nivel Central, Carrera 8 #6C - 38 Edificio San Agustín.
    Phone: +57 (601) 307 8064 Contact Center Tax Hotline / +57 (601) 307 8065.
    Contact Center for Customs Services / Central Level: PBX 601 7428973 / +57 310 3158107 Contact Center: +57 (601) 3556922.
    Link to Website: https://www.dian.gov.co
    Type of Control: Regulatory
    Internal supervision, notification, and monitoring mechanisms: Follow-up visits, information requirements, and periodic reports.

  • 9.1. Registration of Information Assets
  • 9.2. Index of Classified and Restricted Information
  • 9.3. Information Publication Scheme
  • 9.4. Document Management Program
  • The Document Management Program is available on the organization's internal document management platform:
  • AD-PRG400 Document Management Program - DMP
  • 9.5. Document Retention Tables
  • 9.6. Publications registration
  • 9.7. Reproduction Cost
  • Requests for public information shall be free of charge. However, some costs may apply (retrieval and shipment) if requested by means other than electronically. Please contact the Customer Service Department using the Requests, Complaints, Claims, and Request for Public Information form.
  • 9.8. Mechanisms for filing complaints and claims in relation to omissions or actions of the obligated entity.
  • Petitions, complaints, claims, and requests for public information
  • 9.9. Report on petitions, complaints, claims, and requests for access to information
  • Since the organization integrated the systems that manage customer complaints and claims with improvement actions—which must be managed to correct and improve processes—the Port of Cartagena Group has been able to monitor customer requirements and improvement progress in real time.
  • Terminal operations require highly trained personnel and efficient information systems to execute the transfer of services and cargo between terminals while maintaining their standards so that the customer perceives their continuity.
  • The Port of Cartagena Group directs all its efforts to provide the necessary resources to train personnel and develop information systems.