Learn more about the forms and processes

General information

The Port of Cartagena Group’s two terminals—SPRC and Contecar—offer their customers and users a virtual tool that substantially simplifies port, customs, and logistics procedures. This tool is called SPRCOnline, which is a system that allows users to complete a wide variety of processes without needing to go in person to the port offices and without presenting physical documents. All you need is an internet connection, a username, and password.

From shipping agents, shipping lines, exporters and importers, customs agencies, shippers, and government entities can obtain complete and real-time information on inventory, movements, and other processes. In addition to the exchange of information, it is also possible to carry out transactions for cargo entry and withdrawal, and other cargo procedures. This makes the management of foreign trade at our terminals more efficient, benefiting all actors involved.

This service is an added value that the Port of Cartagena Group offers its customers. Therefore, company registration and password assignments are completely free of charge on this innovative communication system.

Currently, there are 1,616 registered companies and more than 2,500 registered users.

For more information about SPRCOnline,please email us: sprconline@sprc.com.c

Services

The most commonly used services available are:

  1. Registration of import and transshipment cargo manifests.
  2. Handling of export cargo bookings.
  3. Creation of OTMs for empty containers both entering and leaving the port.
  4. Creation of entry authorizations for full export containers.
  5. Cargo authorization and withdrawal.
  6. Appointments for the entry and withdrawal of containers at the port.
  7. Appointments for the withdrawal of import containers from the port.
  8. Online invoice generation and payment.

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Service benefits

  • Real-time information.
  • Availability 24 hours a day, 365 days a year.
  • More efficient and secure customs and logistics processes.
  • Total reduction in cost overruns due to manual paperwork.
  • Electronic messaging service.
  • User-friendly, dynamic, and easy-to-use screens.
  • Procedures that are simple and easy to understand.
  • Helpdesk available for support requests.
  • Training and workshops on how to use the tool.
     

Contact Lines

Cartagena de Indias

Sociedad Portuaria Regional de Cartagena (SPRC)

  • 605 660 7781

Terminal de Contenedores de Cartagena S.A. (Contecar)

  • 605 657 1750
  • Fax: 605 667 2995

Customer service and judicial notifications

  • atencionalcliente@sprc.com.co
  • 605 650 2251

Transparent contact

Transparent contact line

  • Report improper acts of officials or contractors
  • 605 660 7781 - 605 657 1750
  • Link to report

Attention offices

  • Sociedad Portuaria Regional de Cartagena (SPRC) - Manga Maritime Terminal
  • Terminal de Contenedores de Cartagena S.A. (Contecar) - Mamonal KM. 1

Hours of operation

  • Monday to Friday from 8:00 to 18:00 continuous day 18:00 - 22:00 additional day (only attended by cell phone 312 623 1735)
  • Saturdays from 8:00 to 13:00 continuous shift 13:00 - 16:00 additional shift (only attended by cell phone 312 623 1735)
  • Sundays and holidays 8:00 to 12:00 via cell phone 312-6231735

Sales Team

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